That said, some vendors make the user experience more enjoyable than others. Live chat is designed to be user-friendly even if tech isn't your thing. Most of the apps on this list start at around $15/user/month and don't go higher than $100 except in the case of enterprise plans. What makes a great live chat customer support app?įor consistency, we evaluated each platform using the same five criteria:
#LIVE CHAT INSTALL FOR FREE#
HubSpot for free live chat integrated with a free CRM.Zendesk Support for a full-featured service suite.LiveHelpNow for tracking customer satisfaction.Smartsupp for understanding how visitors are engaging with your website.tawk.to for a free, full-featured live chat app.LiveChat for overall ease of use and functionality.The 9 best live chat apps for customer support in 2021 From there, we selected the nine best live chat apps-from free to full-featured, with some special ones in between. We researched and evaluated over 30 live chat apps for customer support, and we thoroughly tested the most promising. To help you navigate, we've done some of the heavy lifting. It's also a relatively affordable app to add to your existing technology stack.īut because there are so many choices for live chat apps, it's hard to know where to start. Live chat is the preferred customer channel for handling service issues, and it produces one of the highest satisfaction rates of any channel.
A customer-centric strategy touches all parts of your business, but you can improve your customer service almost instantly-and at very little cost-with live chat.
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